The Government of Rajasthan is dedicated to bringing in transformation in the way of citizen-centric governance in the state. For this, the government of Rajasthan has been continuously striving to bring excellence in citizen service delivery by ensuring transparency and minimizing grievances. As an initiation to ensure proper service to the citizen, a project named “Rajasthan Sampark” has been implemented through the Department of IT and Communications.
The project paves the way for the common man to reach the departments of the State Government for their queries and concerns, with the help of Information Communication and Technology (ICT) Interventions.
Rajasthan Sampark aims towards providing citizens with a centralized platform where any citizen of the state can lodge his/ her grievances to the respective departments.
It primarily consists of a State level Call Center with an integrated web portal that will act as a single point of contact for addressing and redressing various citizen-centric queries and grievances related to government services.
Citizens can lodge their grievances against any government department/ office through this portal and the grievance will further be sent to the respective office/ department for redressal.