Online stockbroking platform Upstox has issued a clarification after several users received an email stating that their trading accounts had been frozen and would be closed within 30 days due to post-activation discrepancies.
In an official statement shared on its X (formerly Twitter) account, Upstox confirmed that the email titled “Important: Freeze on Your Upstox Account” was sent in error and does not apply to the affected users’ accounts.
The company apologized for the confusion caused by the erroneous communication and assured customers that their accounts remain active and no action is required from their side.
The clarification comes after the email triggered widespread concern among users, many of whom feared their trading and demat accounts had been frozen without prior notice. Upstox has now requested users to disregard the earlier email and continue using their accounts as usual.
Quote from Upstox:
“Please disregard our earlier email titled, ‘Important: Freeze on Your Upstox Account’; this was sent in error and does not apply to your account. We apologise for the confusion this may have caused. We’d like to assure you that your account is active, and no action is required from your end at this time.”
